Update Email Address - Outlook Web Access (OWA)
If your email shortcut looks like one of these icons, then you access Outlook through a web browser and these are the instructions you need for logging in with your updated email address. Image 1
Image 1 - Browser Icons
Steps:
1. Log into your email account the way you have in the past. Once you can see your mail, click your picture/initials in the upper right corner (red arrow). Image 2
Image 2 - Email Home Page
2. Verify that your old email address is displayed (circled), then click "Sign out". Image 3
Image 3 - Sign Out
3. Move to step 4 after you see this screen confirming you have been signed out. Image 4
Image 4 - Sign Out Confirmed
4. Enter the web address (red circle) email.abwe.org in the address bar and press the Enter key. Image 5
Image 5 - Enter Web Address
5. When asked what account to sign into, choose "Use another account" (red circle). Image 6
Image 6 - Use another account
6. Enter your new email address (red arrow). Image 7
Image 7 - New email address
7. Enter your normal email password. This has not been updated. Image 8
Note: If you do not know your email password, please use another email address and email itsupport@abwe.org to request a reset.
Image 8 - Normal email password
8. Complete the 2FA requirement like you normally do. This has not been changed either. Image 9
Note: If your 2FA setup is not working, use another email address to contact itsupport@abwe.org for assistance.
Image 9 - Authenticator approval
9. Notice that your new email address is indicated (red arrow). Stay signed in is a personal choice. Check the "Don't show this again" box and choose your preferred option. Image
Warning: It is critically important to have your device password/pin protected, especially if you are saving login information.
Image 10 - Stay signed in prompt
10. Once you can see your email again, click your picture/initials in the upper right corner. Confirm that it now shows your new email address (red circle). Image 11
Note: The email address can take up to 24 hours to refresh, check again 24 hours later if the old address is still displayed.
Image 11 - New email address displayed
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